Quality & regulation
Rated Good by Care Inspectorate Wales
The Haven is regulated by Care Inspectorate Wales (CIW). At our most recent inspection, CIW rated us Good in all four areas they assess.
CIW Rating
Good
Well-being
Residents are supported to feel safe, valued and able to do the things that matter to them.
CIW Rating
Good
Care & Support
Care is personalised, responsive and delivered with kindness and respect.
CIW Rating
Good
Environment
Our home is safe, comfortable and accessible — designed to feel like a real home.
CIW Rating
Good
Leadership & Management
Strong, visible leadership from Michelle and the wider team at TL Care Homes LLP.
Our commitment
We don't see Good as the finish line. Every day we work to listen, learn and keep raising the standard of care for the people who call The Haven home.